Policy Effective Date
This policy is effective as of October 20, 2021 and replaces any and all previous versions.
Scope and Application of Policy
Tremp is committed to protecting the privacy of Users of the Tremp Platform, and its applications, services and tools.
In addition, by using the Tremp Platform, you acknowledge, consent and agree that Tremp may access, preserve, and disclose your registration and any other information provided by you or on your behalf if Tremp is required to do so by law or if Tremp believes in good faith that such access disclosure is necessary in our sole opinion to: (1) comply with legal process, including, but not limited to, civil and criminal subpoenas, court orders, other compulsory disclosures, or at the advice of legal counsel; (2) respond to claims of rights violation of third parties, whether or not the third party is a user, individual, or government agency; or (3) protect the rights, property, and/or personal safety of Tremp, Users or the general public.
Collection of Personal Information
Tremp obtains personal information in order to provide Users with optimal use of and access to the Tremp Platform and its applications, services and tools, and in order to help us personalize and improve overall User experiences and enhance the services we offer our Users. If you choose to provide Tremp with personal information, in doing so, you provide consent to the transfer and storage of that information on the Tremp Platform.
Information you give us: During the registration process, Tremp requires users to provide contact information. If you register for an account with us, and give Tremp your personal information, you are not anonymous to us. We collect and store any information entered on the Tremp Platform or information individual users provide in context of using our sites, applications, services and/or tools. This may include, but is not limited to: Name, physical and billing address; phone numbers; credit card information, real-time trip status and location.
Information from other sources: From time to time, Tremp may receive or collect supplemental information about individuals from third party sources and add this information to our account information. This information may include, but is not limited to, additional contact information, demographic information, and any additional information about users from credit bureaus or other sources, as permitted by law. Tremp may also contract with agents or trade associations that may select to enroll new users by submitting account information to Tremp. This information may include, but is not limited to, information such as company name, physical address and email address. Tremp uses this information in order to create new user accounts.
Information Sharing and Registration with Social Media Websites
Tremp uses various social media sites in order to communicate about our business and connect with our clients and Users. We do not provide any customer access to this data nor do we provide these sites with customer data. Tremp will not publish any personal data from our Users on these sites. We do not gain access to your email address or have any access to your personal data while you interact with Tremp on social media sites. Any request for personal information or shipment data to help us assist a shipper on these sites will be done through one-on-one messaging in order to retain user and information privacy. While using social media sites, Users are subject to the terms and conditions of these external sites and Tremp is not responsible for use of these third part sites, nor is Tremp responsible for amendments and changes made to the privacy policies of these sites
Use of Personal Information
The primary purpose in collecting personal information from Tremp users is to provide users with access to our sites and/or use of our services, applications and tools, as well as to provide users with requested customer service and relevant information about user account and available services. We may use personal information from time to time in order to provide access information to our services and tools; to perform general account servicing such as address verification and to customize, measure and improve our services, content and advertising; to deliver targeted marketing and promotional offers based on your communication preferences; to contact users, either via email or telephone, to resolve disputes, collect fees and troubleshoot problems with your account or our sites, services, applications, or tools, or for other purposes as authorized by law; to provide users with other services requested by you as described when we collect the information.
By providing Tremp with your contact information and registering to use our services, you agree to receive communications by SMS, email, direct mail, and other marketing sources. Tremp provides Users the opportunity to unsubscribe from receiving marketing communications via email or via phone. Tremp can be reached by calling (732) 799-6001, or by emailing our support team at info@Tremp, or by choosing to unsubscribe at the bottom of any digital Tremp SMS or email. You also grant permission for our third party providers to contact you via SMS.
Marketing, Advertising and Pop-Ups
Our Disclosure of Your Information
Information You Share on Tremp
If you access our sites from a shared computer, certain information about you, such as your account user information or shipment activity, may also be visible to other individuals who use the computer after you. We encourage you to properly log out and close your browser window to prevent others from accessing your personal information.
How We Protect and Store Your Personal Information
We protect your information using advanced technical and administrative security measures in order to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration of information. Some of the safeguards we use are firewalls and data encryption to verify access to the Tremp systems and physical access controls to our data centers. We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, and take other actions as permitted by law.
No Spam, Spyware or Spoofing
Tremp does not tolerate spam. Please forward any items you suspect as spam to info@Tremp. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.
Accessing, Reviewing, and Changing Your Personal Information
Personal information collected or provided by users may be updated by signing into the Tremp Platform. Changes may also be made by emailing a request to info@Tremp, contacting us via phone at (732) 799-6001 or editing individual profiles through the Tremp login screen. Changes may also be mailed to our physical address: 585 Prospect St Suite 301A, Lakewood, NJ 08701.
Use of the Website by Children
Our site is not designed for, or directed to, children under the age of 18. Tremp and the Tremp Platform (including its services and applications) are not directed to children. We will not knowingly collect personally identifiable information in order to target any Users under the age of 18. We are committed to complying with the Children’s Online Privacy Protection Act of 1998 (“COPPA”) and other applicable laws. If you are under 18 years of age, please do not use the Tremp Platform.
International Users of the Website